We may come across the need to do something bad. Sometimes it helps to repeat our failed attempts at solving a problem. There are two likely reasons to do this. The first is to learn from our mistakes. If we can repeat safely what we did previously that didn't work, we can pinpoint what things didn't work or went wrong.
The second reason to do something we know doesn't work is to make notes on what did work and what has to be done in any solution that we choose. In another article, where I talked about how we need to learn something new when we want to do something new, I also pointed out that by finding a way to redo past processes, it becomes easier to execute a new process. Knowing what steps to repeat or things that have to be done because it affects other people, can ease us into a new process. How? It eliminates the concern that we missed something. We get to rid that feeling that we missed something.
The real problem is how can we repeat something that didn't work without making a bigger problem?
One way is use a tabletop exercise. Tabletop exercises is a favorite tool of emergency response services. First, it's cheaper than trying to replicate a full-blown catastrophe. Second, it provides a way for the leaders of organizations that have different functions and responsibilities to work together while still being responsible and in control of their own organizations.
Before we get ahead of ourselves, let's get the basics of a tabletop exercise right.
The tabletop exercise is run by a facilitator. In the context of problem solving, this is either us or the person who knows the problem. The role of the facilitator is run the exercise or scenario. We'll get to that in detail shortly. The players are other member your team or other people who are solving the problem together with you. The players will interact with each other and the facilitator as the facilitator brings the group of players through the scenarios of the problem.
It's also very useful to have an observer. This person or group is someone who is familiar with the situation or technology or mechanics of the problem but not necessarily part of your team or responsible to solve the problem. Their role is to provide an outside perspective. Observers take note of their concerns or questions but don't participate initially. Once the facilitator finishes with the scenario, the observers can ask questions and present their thoughts and ideas. The observer's role is not just to criticize but offer suggestions that the players may not have thought of during the exercise.
The second reason to do something we know doesn't work is to make notes on what did work and what has to be done in any solution that we choose. In another article, where I talked about how we need to learn something new when we want to do something new, I also pointed out that by finding a way to redo past processes, it becomes easier to execute a new process. Knowing what steps to repeat or things that have to be done because it affects other people, can ease us into a new process. How? It eliminates the concern that we missed something. We get to rid that feeling that we missed something.
The real problem is how can we repeat something that didn't work without making a bigger problem?
One way is use a tabletop exercise. Tabletop exercises is a favorite tool of emergency response services. First, it's cheaper than trying to replicate a full-blown catastrophe. Second, it provides a way for the leaders of organizations that have different functions and responsibilities to work together while still being responsible and in control of their own organizations.
Before we get ahead of ourselves, let's get the basics of a tabletop exercise right.
The tabletop exercise is run by a facilitator. In the context of problem solving, this is either us or the person who knows the problem. The role of the facilitator is run the exercise or scenario. We'll get to that in detail shortly. The players are other member your team or other people who are solving the problem together with you. The players will interact with each other and the facilitator as the facilitator brings the group of players through the scenarios of the problem.
It's also very useful to have an observer. This person or group is someone who is familiar with the situation or technology or mechanics of the problem but not necessarily part of your team or responsible to solve the problem. Their role is to provide an outside perspective. Observers take note of their concerns or questions but don't participate initially. Once the facilitator finishes with the scenario, the observers can ask questions and present their thoughts and ideas. The observer's role is not just to criticize but offer suggestions that the players may not have thought of during the exercise.